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Customer Service

Shipping & Delivery

Free shipping on orders over $60. All orders are shipped as received, normally within 1 business day of receipt. In the event an item is unexpectedly out of stock, we will inform you via email so you can cancel or change your order if needed.
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Privacy & Security

Click here to view the privacy policy


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Returns & Replacements

Returns are only accepted for manufacturing defects and fulfillment errors. Exchanges are permitted for equal value provided the returned item is in saleable condition and the customer pays for return and exchange shipping costs. All returns and exchanges must be sent with an RMA number obtained through customer service via email or telephone. Items returned without an approved RMA number are subject to disposal or return at the customer's expense.
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Ordering

Orders may be placed directly on this website or by contacting customer service at 866-210-5946.
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Payment, Pricing & Promotions

The Gildan Online store accepts VISA, MasterCard, American Express and Discover card networks. Your account will not be charged until your order is ready to be shipped.
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Viewing Orders

If you created an account at checkout, you can view your order history, status and tracking information by logging into your account through the "Sign In" link at the upper right of all pages on the gildanonline.com site.
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Updating Account Information

Once you have created an account, you can log in whenever you want. From the 'My Account' section you can change your contact details, email address, password, and manage your address book. From time to time, please revisit 'My Account', to ensure your details are up to date
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House Rules

Welcome to Gildan’s webpage.

This page provides a place to discuss Gildan, the Gildan® brand (or any other brand part of Gildan’s portfolio of brands), our products, initiatives and services. The following guidelines are designed to help provide a quality environment for our fans. Please take a minute to read them and keep them in mind whenever you interact on this page:

By using or accessing this page, you agree to comply with these House Rules. While we love hearing your thoughts, it is important to note that posts and comments made by fans do not necessarily reflect the opinions of Gildan, nor does it confirm their accuracy.

If you share a passion for Gildan then you are at the right place. We welcome all questions and commentary, including constructive feedback. But we do expect that participants post content and commentary that are both relevant and respectful to this community as a whole. We would like to keep our conversations and interactions enjoyable and fun for everyone, so please be polite and courteous, even if you disagree and keep it clean!

Posting to this page is completely voluntary, and any content, ideas, suggestions or improvements you submit may be used or reproduced by us and our subsidiaries and affiliated companies without compensation to you. For content that is covered by intellectual property rights, like photos and videos (IP content), you specifically give us the following permission: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with any of our social media.

We reserve the right to remove, at our discretion, any posts that don’t adhere to our House Rules and to block anyone who violates them repeatedly.

We do not tolerate the following kinds of posts:

• Abusing, harassing, stalking, threatening or attacking others
• Defamatory, offensive, obscene, vulgar language or language depicting violence
• Hateful in language targeting race/ethnicity, religion, gender, nationality or political beliefs
• Fraudulent, deceptive, misleading or unlawful posts
• Trolling or deliberate disruption of discussion
• Posts with content that violates copyright laws or any third party intellectual property rights
• Posts that contain personal information such as email addresses, photographs, phone numbers, home addresses or other forms of personal information
• Spam
• Uploading files that contain viruses, worms or programs that could damage programs or files or the operation of other people’s computers
• Commercial solicitation of your services or goods or any third party services or goods
• Link baiting (embedding a link in your post to draw traffic to your own site)

If you have a customer service issue, contact us via private message or via email at: communications@gildan.com
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